We Promise To Always Give You
Superior Service
We put it all out there up front so that going in we know we are a fit for each other! We love what we do and who we work with and that will be obvious in the quality of the service you receive!
Open Communication
We vow to be straightforward! No code words or convoluted messages! If there is confusion or the vision isn't matching on either side, we want our relationship to be strong enough to say, "Slow down, I need more!"
Satisfactory Results
The goal is for your investment to grow your business! If for any reason we aren't hitting the mark, let us know how to improve! We are happy when you are!
Respect
This is so important to us! We pride ourselves on being honest and for respecting your time and money! This means no late-night calls, dragging our feet, or surprise charges. It also means we are just generally pleasant!
Welcome/Intro Call
No matter the size of the project, we want to make sure we are fully aligned and expectations are laid out! We will go over the plan, next steps, and just get to know each other!
Time Back in Your Day
We make sure to collect everything we can from you up front so that we can be as self-sufficient as possible. Silence is typically a good thing (in between check-ins) - it means we have what we need and understand your vision! That time you're not stressing, you can use to further grow your business or with family!
100% Effort, Everae-time!
Our Non-Negotiables
Unbilled Late-Night Calls
By now, I'm sure you've realized we love our work, but we love our families just as much! Any additional unplanned work or calls will be billed accordingly.
Disrespect
See above under "Respect". We give it to you, and all we ask is for it in return.
Sundays
Ideally, we would spend every weekend hour with our family (or just relaxing), but the reality is that for some businesses, the show must go on. We get it, but we have to set some boundaries. Any Sunday call, email, text, etc. will be tended to the following day!
Short Notice
If there are urgent needs needed outside of the original agreement, we will consider them - and pricing - as needed. If for any reason you need to end our long-term agreements early, it must be provided in writing with a minimum of 60 days notice.
Seems Fair, Right?
We think so too! We try our best to be genuinely caring, helpful humans and simply ask that the favor is returned!
We obviously understand everyone has bad days - just work with us the best you can! If this doesn't seem realistic to you, no problem! We may not be a perfect match.